Terms of Service

These terms govern your use of Horarium, operated by Charles Bertin, a sole trader in Australia (ABN 44 136 014 218). By creating an account you agree to them.

1. What Horarium does

Horarium builds staff rosters. You describe your venue — opening hours, shift templates, staff and their availability — and Horarium produces a roster that satisfies those constraints, or tells you plainly why no roster can.

It is a scheduling tool. It is not a payroll system, not a time-and-attendance system, and not a source of employment-law advice. Section 6 matters more than its position in this document suggests.

2. Your account

You must be at least 18 and authorised to act for the venue you set up. Keep your sign-in secure; you are responsible for what happens under your account.

Sign-in is by emailed code. Anyone with access to your email can access your account.

3. Your staff’s information

When you enter a staff member’s details you are giving us personal information about someone else. You confirm that you are entitled to do so.

We will email each staff member you add, telling them Horarium exists and what is held about them, because they did not give us that information themselves. If you would rather tell them yourself first, add them after you have.

How we handle it is set out in our Privacy Policy.

4. Fees

Plans are $39, $129 or $329 per month in Australian dollars, depending on the tier, charged monthly in advance through Stripe.

We are not registered for GST, so no GST is charged and these prices are the full amount payable. If we become registered we will tell you before it affects your billing.

Prices may change. Existing subscribers get at least 30 days’ notice, and any increase takes effect at the start of a following billing period — never mid-period.

5. Cancelling

You can cancel at any time from your venue settings. Your subscription runs to the end of the period you have already paid for and is not renewed after that — there is no notice period and nothing to negotiate.

We do not refund part-months, except where the Australian Consumer Law requires it (section 8).

On cancellation your data is not deleted automatically — it stays in our database until you ask us to remove it. You can ask at any time, and we will. The Privacy Policy sets out the position in full.

6. Rosters, awards, and what remains your responsibility

This is the most important section in these terms.

Horarium produces a roster from the constraints you give it. It has no knowledge of modern awards, enterprise agreements, the Fair Work Act 2009 (Cth), the National Employment Standards, or the specific obligations you owe your staff. It does not check minimum shift lengths, break entitlements, penalty rates, maximum weekly hours, or anything else the law may require of you.

You remain the employer, and compliance remains yours. A roster produced by Horarium is a proposal for you to check and approve, not a legally vetted schedule. Publishing one is your decision, and the responsibility for it — including for wages, entitlements and award compliance — stays with you.

If a constraint you enter is wrong, the roster built on it will be wrong. Horarium will faithfully honour a maximum-hours figure or a blocked day that does not reflect what you actually owe someone.

7. AI features

Horarium uses AI to answer questions about your roster and to read your setup details. It can be wrong, and it can be confidently wrong.

Anything the assistant offers to do is shown to you for confirmation before it happens, and it only reports an action as done once the change has actually been made. But information it tells you should be checked before you rely on it, particularly anything touching hours, pay or entitlements.

8. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss. You are also entitled to have the service remedied if it is not of acceptable quality and the failure is not major.

Nothing in these terms excludes, restricts or modifies those rights. Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of doing so.

9. Availability

We aim to keep Horarium available and do not promise that it always will be. There is no service level agreement. We may take it down for maintenance, and will give notice where we reasonably can.

Horarium depends on services we do not control, listed in the Privacy Policy. An outage at one of them may take Horarium down with it.

10. Acceptable use

Do not attempt to access another venue’s data, disrupt the service, work around usage limits, or use automated tools to generate load. Do not use Horarium to break the law or to mistreat your staff.

We may suspend an account that does these things. Where the account is paid and the breach is not serious, we will contact you first.

11. Ending it

You can cancel at any time from your venue settings.

We may end your access if you materially breach these terms, or with 30 days’ notice if we stop offering the service. If we discontinue Horarium, you will be refunded any unused portion of what you have paid.

12. Changes to these terms

We may update these terms. Account holders get email notice before a material change takes effect, and continuing to use Horarium afterwards means you accept it. If you would rather not, cancel and — if a material change is what prompted it — we will refund the remainder of your current period.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction.

14. Contact

Charles Bertin (ABN 44 136 014 218)
128 Womerah Avenue, Darlinghurst NSW 2010
horariumapp01@gmail.com